Frequently Asked Questions

What primary services do you offer?

Here at Shaved by Grace Pet Grooming, we provide professional grooming services for pets, focusing on their hygiene, comfort, and appearance. We offer expert bathing, haircuts, nail trimming, ear cleaning, and breed-specific styling in a clean, safe, and stress-free environment. Our staff are trained to handle pets with care and attentiveness, ensuring a positive experience for both pets and their families. 

What do you specialize in?

Shaved by Grace Pet Grooming in Riverside, California, specializes in compassionate, personalized grooming services for both dogs and cats. Formerly known as Riverside Pet Grooming, the shop operates by appointment six days a week, ensuring each pet receives unhurried, attentive care in a calm environment. The team is known for their gentle handling, especially with sensitive or anxious pets, and offers breed-specific cuts, including popular styles like the Asian fusion haircut for Shih Tzus. Clients frequently praise the staff's kindness, communication, and dedication to treating pets like family.

What are the rates of your services?

At Shaved by Grace Pet Grooming, pricing is designed to accommodate a range of services tailored to your pet's needs. Bath Services: Starting at $40, these include a thorough wash, blow-dry, nail trimming, and ear cleaning. The final price may vary based on your pet's size, coat type, and any additional requirements. Full Grooming Packages: Beginning at $75, these comprehensive services encompass everything in the bath package, plus a customized haircut suited to your pet's breed and style preferences. Additional services, such as de-shedding treatments or flea baths, can be included for an extra fee. Please note that all services are by appointment only, ensuring personalized attention and care for each pet. For a detailed quote or to schedule an appointment, feel free to contact us.

What type of warranty do you provide ?

 Our Promise to You:
Satisfaction Guarantee: If you're not completely satisfied with your pet's grooming, please let us know at pick up. We’ll offer a complimentary touch-up to ensure your expectations are met.
Health & Safety First: We guarantee a clean, secure, and stress-free environment. Our groomers are trained in gentle handling and pet first aid to keep your furry friend safe and comfortable.
Style Accuracy Commitment: We strive to deliver the haircut or style you request. If there’s any concern with the result, we’ll work with you to correct it — free of charge within 24 hours.
On-Time Appointments: We value your time. Appointments will be ready within the time given and any unexpected delays will be communicated right away. Cleanliness Pledge: Our salon is sanitized regularly, and all grooming tools are disinfected between uses to maintain the highest hygiene standards.

Are you licensed and insured?

At Shaved by Grace, we believe your pet deserves the best — not just in care, but in professional skill. While pet grooming isn't regulated by state licensing, we go above and beyond by having a certified groomer on staff. This means your pet is being cared for by someone who has completed formal training, mastered breed-specific techniques, and understands the safest, most effective grooming practices.

What are your terms and conditions?

Shaved by Grace Pet Grooming – Terms & Conditions
By booking an appointment with Shaved by Grace Pet Grooming, you agree to the following terms and conditions:
1. Appointments & Cancellations Appointments are required and subject to availability. We kindly ask for at least 24 hours' notice for cancellations or rescheduling. No-shows or late cancellations may result in a fee of up to 50% of the scheduled service.
2. Pet Health & Behavior Please inform us of any medical conditions, allergies, or behavioral issues prior to your appointment. We reserve the right to refuse service if a pet shows signs of illness, aggression, or poses a safety risk. In rare cases where a groom cannot be completed due to behavior or health concerns, you will only be charged for services rendered.
3. Matted Coats Pets with matted coats may require extra time, care, and a shave-down to prevent pain or injury. Additional fees will apply based on the severity of matting. We are not liable for minor nicks, irritation, or after-effects from removing severe matting.
4. Late Arrivals Please arrive on time. If you are more than 15 minutes late, we may need to reschedule your appointment and apply a late fee.
5. Pickup Policy We ask that pets be picked up within 30 minutes of notification. Late pickups may incur a holding fee.
6. Satisfaction Guarantee If you are not satisfied with your pet’s groom, please notify us at pick-up. We will provide a free touch-up, if appropriate.
7. Photography & Social Media We may photograph pets after grooming for our portfolio or social media. Let us know if you prefer not to have your pet featured.